All items are custom made to the specifications provided in the order. Our goal is to get to work on your project super fast and that begins with ordering the goods needed to provide you with just what you are wanting as quickly as possible! Therefore, all sales are final upon order, and we do not take returns as they were made just for you!  If you feel you have purchased something in the wrong size, fabric, etc, please reach out within 24hrs so that we can make any necessary adjustments. 

Since we provide the opportunity to purchase a swatch of fabric prior to ordering, we will not accept returns based on color, texture, print size, etc. 

We quality check all of our products twice: once at the workroom, and then again prior to packaging. At least two people will check everything is up to our standards and match the details and specifications on your order. We do not ship until it's met the two stop quality control test.

We do ask that you open your package immediately. Any discrepancies must be reported within 72hrs of delivery. For drapery orders, we ask that you hang your drapes within this time frame to insure they do not stay folded in a box, which can damage the decorative tapes and drapery fibers if packaged, folded or stored too long. We use industrial glue for adhering our decorative tapes in order to give a smoother finish vs. sewing (which can cause puckering with the thicknesses). The bond is permanent and made specifically for this type of application.

Ultimately, your satisfaction is my main goal. Please reach out with any issues you might have & we will do my very best to resolve them as quickly as possible.